We Value Your Privacy

Privacy Policy

Porter Roofing & Restoration respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, request services, book an appointment, or communicate with us.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Contact details, such as your name, phone number, email address, and mailing address
• Service request information, including details related to roofing inspections, repairs, restoration, replacement, installation, estimates, or other services
• Appointment and scheduling information
• Communications you send to us through forms, email, phone, text message, or other contact methods

We do not knowingly collect sensitive personal information unless you voluntarily provide it in connection with a service request.

2. How We Use Your Information

We may use your personal information to:

• Respond to your questions, requests, and inquiries
• Schedule, confirm, and manage appointments
• Provide roofing, restoration, inspection, repair, replacement, and related services
• Send service-related communications, appointment reminders, estimate updates, project updates, and customer support messages
• Send promotional communications, special offers, or marketing messages when permitted by law and with your consent where required
• Improve our website, services, customer experience, and business operations
• Help protect against fraud, unauthorized activity, security issues, and legal claims
• Comply with applicable legal, regulatory, and business obligations

3. Text Message Communications

If you provide your mobile phone number and opt in to receive text messages from Porter Roofing & Restoration, we may send you SMS or MMS messages related to your service requests, appointments, estimates, project updates, customer support, and, if separately authorized, promotional offers.

Message frequency may vary. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. For help, reply HELP or contact us at info@porterroof.com or 317-350-7663.

Consent to receive text messages is not required as a condition of purchasing any goods or services.

We do not sell, rent, share, or disclose SMS opt-in data, mobile phone numbers, or text messaging consent information with third parties, affiliates, or non-affiliates for their marketing or promotional purposes.

4. Email and Marketing Communications

You may opt out of marketing emails at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.

Even if you opt out of marketing communications, we may still send you non-marketing communications related to your service requests, appointments, estimates, transactions, account activity, or other business purposes.

5. Information Sharing

We do not sell your personal information.

We may share personal information with trusted service providers and partners who help us operate our business, such as website hosting providers, scheduling platforms, customer relationship management systems, payment processors, marketing platforms, analytics providers, and other vendors who support our services.

These service providers are only permitted to use personal information as needed to perform services on our behalf.

We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, property, or security of Porter Roofing & Restoration, our customers, or others.

SMS opt-in data and text messaging consent information are excluded from the sharing described above and will not be shared with third parties, affiliates, or non-affiliates for marketing or promotional purposes.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, loss, misuse, or disclosure. However, no online system or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we maintain about you
• Request corrections to inaccurate or outdated information
• Request deletion of certain personal information
• Opt out of marketing communications
• Ask questions about how your information is collected, used, or shared

To exercise your rights, please contact us at [info@porterroof.com](mailto:info@porterroof.com).

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Your continued use of our website or services after updates are posted means you acknowledge the revised Privacy Policy.

11. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact us at:

Porter Roofing & Restoration
5225 Emco Dr.
Indianapolis, IN 46220
Email: info@porterroof.com
Phone: 317-350-7663